Research methodology of this study is descriptive in nature. Each of the respondents responds to our survey independently. Researchers in consumer markets have linked up relationship marketing activities to intermediate outcomes that help a firm to enhance profit Gwinner, , Reynolds and Beatty, Strong buyer-seller relationships enhance performance, though these links may be multi- dimensional Cannonet al, Pie chart has been used as graphical tools to show the analysis of data. Customer satisfaction is defined as a concept where actual performance is compared with perceived performance.
Both current attitudes and new forward-looking intentions of customers we measured to gather knowledge about the attitudes of potential and existing customers towards bKash significantly. IDEATE With help of users, when we come to know the problems then it was time to bring out some effective solutions to make the app of bKash better. The mean satisfaction of the customers was 3. In that case I have to take help of a local guide. Journal, articles, goggles information, website information, books, internet etc.
These variables have shown a significant impact on the determination of customer attitude toward bKash, they only provide a partial explanation of the variance in determination of customer attitude. The study is concentrated on a particular location and result may vary with location and the demography of the people.
It has a positive impact on transfers, payments, deposits, mobile recharge and withdrawals in financial transactions. Help Center Find new research papers in: Finally, we bring out some solution. The result will be interpreted as quantitative data.
UIUX case study: Mobile banking app “bKash” redesign concept. (Step by step process)
So we can conclude that the perception of credibility and adoption of mobile banking is positively correlated with each other. At first when the first mobile banking was introduced it was conducting through mobile.
The reliabilities of customer satisfaction, perceived value and bKash offer in this study fall within the acceptable range 0. People have not to wait by standing in a long line as it is happening in traditional banking sutdy.
So, mobile banking system has been developed to bring poor people into banking system.
UIUX case study: Mobile banking app redesign concept
For example we asked to all of our respondents about their monthly income and they respond too. It takes time to understand for new users. Both current attitudes and new forward-looking intentions of customers we measured to gather knowledge about the attitudes of potential and existing customers towards bKash significantly.
This study is for measuring the satisfaction level of using the services of bKash. The poor and students often have greater familiarity and trust with mobile financial services than formal banking system. Although there are many areas of pursuit, our study begins with an important concept mobile banking, and then carries through satisfaction research, which has more recently given a way to the study of bKash.
We would really appreciate it you enlighten us with your thoughts and views regarding the report. It has started its journey in order to provide a broader range of financial services such as sending and receiving money, payment, easy mobile recharge, international remittance etc. The total variant accounts for by all four variables 4. The purpose of this paper is to evaluate those factors that influence the nature of customers towards bKash and their growing tendency towards mobile banking.
By Nushrat Shahab Bristi. We really appreciate if you leave your opinion about this project.
It is a bkawh study. The questionnaire was starting with demographic information such as name, age, occupation, education, income and address. IDEATE With help of users, when we come to know the problems then it was time to bring out some effective solutions to make the app of bKash better. This study meets the desired objective; but it grieves from one setback. Bkahs the customers trust on the banks their perception towards mobile banking will increase and they are more susceptible to adopt it.
Documents & Reports
The idea is using double step verification systems. This research is designed to accomplish two different types of objectives. It has made send or receive money or make payments a very vase way. This era is an era of technology revolution.
Weak security system— Some of the users have the objection that they feel insecure about the security of the app. Correlation analysis is conducted due to judge whether there is any relationship between independent variables and dependent variables.
Do you notice the app of bKash that they just launched Ali: Dutch Bangla Bank Sttudy pioneered in mobile banking services in Bangladesh but bKash is the first complete mobile baking service provider. Remember stydy on this computer.