CASE STUDY XPRESSO LUBE

How to cite this page Choose cite format: As many of the customers only have time during their lunch period or the end of the day to service their cars. We will write a custom sample essay on Case Study on Xpresso Lube specifically for you. Their relationship with their customers is a no formal relationship as the customers do not have a continuous relationship with Xpresso Lube and are not tied down to being a member with Xpresso Lube. A transportation facility is provided to fetch customers from workshop back to their offices and vice versa. Locations Contribution Proximity to University Automotive:

United Commercial Bank and El Banco p. The kind of employees varies as different employees from different sections of Xpresso Lube serve customers differently. This is possible when lifts are available to bring the customers under the car safely. Also, due to the nature of th e business, parking is not necessary. Xpresso Lube provides a clean environment to customers, with carpeted floors, tables and chairs for customers while waiting. As such, it will really aid in smoothing services and prevent congestions.

Having a coffee plantation in Costa Rica, Charlie is equipped with the knowledge in bringing in the best coffee beans as possible to ensure customer satisfaction. This would mean turning their caf into a internet caf. Xpresso Lube has already made their custo mers lune that they have provided a very unique service package by having the caf and the workshop integrated, the bands performing during evenings, the transportation service they provide and the subsidiary car repair workshop they also offer.

However, the entertainment and caf could help to soften the fluctuation in demand and supply which is mainly caused by the waiting time.

case study xpresso lube

Having a coffee plantation in Costa Rica, Charlie is furnish with the knowledge in bringing in the best coffee beans as possible to ensure customer satisfaction. Click to learn more https: Thus in this case, service is provided in two ways.

Xpresso Lube provides a clean environment to customers, with carpeted floors, tables and chairs for customers while waiting. PerishabilityIn this marketing world, service providers have to use different approaches to meet different demands of customers. Outside area covered for use in pleasant weather.

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Service Quality Management Case : Xpresso Lube Name: Yao Hsin-Hao

Xpresso Lube can bring their service package to another level by including another important area into the package, ownership. Honest and reasonably charged services. Carpeted floors and numerous tables and chairs.

case study xpresso lube

Also, as said in the case study, its location on the main street has attracted many from different walks of life and lune its vicinity to shops makes it attractive. Every process during the servicing was made clearly to the customers without any uncertainty by using those hydraulic lifts and a skilled and patient mechanic. Service operation,Case Xpresso lube Business.

Case Study on Xpresso Lube Essay Example for Free – Sample words

This would allow busy businessmen who would want to do something more productive at the service shop to work, or let university students on the go print out assignments. Oil change station cum coffee bar. Xpresso Lube also has a high degree of customization in that it allows customers to see their cars being serviced as their cars are being placed on lifts instead of in pits unlike other car servicing businesses. Childrens Play CornerOf course, adding a childrens landmark would not hurt, in order to keep the children happily occupied and comparatively more quiet.

This will lead t o a further variation of employees and customers. Xpresso Lube has a high extent to exercising judgment in meeting customers needs as this can be seen with Xpresso Lube making a coffee bar to satisfy customers tiresomeness while waiting for their car to be serviced.

Service Quality Management Case : Xpresso Lube Name: Yao Hsin-Hao

Charlie to a fault has to provide efficient information of whether there are available slots for more cars to pursue in for religious divine value, by doing so he can have make arrangements with customers to make appointments and bookings. Newer Post Older Post Home. Unlike other companies of the same industry, Xpresso Lube requires the customers to have a review of their vehicle before extra services are provided.

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The conducive environment will unquestionably xprewso customers and customers may even be there without the need of servicing their vehicles.

Members of the HOGS oube very close to one another, everyone from any occupation, blue collar, white collar can ride unneurotic as an equal. Simple games and puzzles or even a Wii or Xbox for a bigger budget would occupy the children for hours while the parents have a chat over coffee.

After xptesso the existing oil-change companies, Charlie came out with a much improved concept which was fresh and new, combining a coffee bar with an oil-change business. Furthermore, these transporting services are beneficial in helping customers to avoid peak hours.

Having the lifts and all the advanced equipment may slow down the process and lead to a longer waiting time. Xpresos service of processs are also provided to reduce customers travelling time as mentioned above earlier.

Case Study on Xpresso Lube Essay

Being on the main street also means that Xpresso Lube is accessible, visible, has a high traffic volume. In addition, the coffee caf is large enough to accommodate the rising amount of customers. For instance, the front line workers are the ones who make contact with the customers instantly to find out what are the customers requests whereas the back office operators are in charge of localizationing and the actual oil change, invisible to customers.

Car wash and interior cleaning facilities. The general idea for Xpresso Lube to bring into play its very similar, everyone is equal regardless of occupation or any other group, everyone will treat each other as equal, as a family.