Classic plus is essentially a hybrid with benefits for service before 1 October calculated broadly as per classic and benefits for service from October worked out as in premium. This is no easy task. Heavy goods vehicle road user levy. In , DVLA successfully delivered an incredible amount of change, implementing digital policy and service reform simultaneously. Managers will do all they can to assist dedicated and experienced staff to prepare themselves for something new. Skip to main content. The Contact Centre provides an excellent quality of service and is one of the leading providers of these services within both the public and private sector.

The DfT provides leadership across the transport sector, working with regional, local and private sector partners to deliver its services. This rolling average reduced the likelihood of big variations year-on-year. For more information about DVLA personalised registrations visit our website. Suppress vehicle registration certificates to fleet owners. To help us improve GOV.

dvla business plan 2012-13

To help us improve GOV. Pension age is 60 for members of classic, premium and classic plus and 65 for members of nuvos. The Government Gateway is the website you use to register for online government services. During to we will improve segregation and overall waste disposal and look for further improvements to the waste paper produced via the production processes. We have ensured businses our business continuity plans are in place should we need to use them.

Home DVLA business plan to Indirect- A cost that businezs not directly attributable to an activity vvla forms part of the general costs of running DVLA. Increases to employee contributions will apply from 1 April During the year we expanded our digital services to provide a simpler and easier service to our customers.


In addition, the Chief Executive Officer CEO and six executive members meet formally after the end of each quarter within the financial year to review the detailed financial performance and agree any changes to forecast and budgets for the rest of the year.

The DfT provides leadership across the transport sector, working with regional, local and private sector partners to deliver its services.

DVLA forms and leaflets

We are continuing to work closely with the motor industry to ensure that their systems and processes are as ready as they can be before the changes are implemented. Survey carried out in March The money raised was used to buy a scanning machine for their Swansea based helicopter.

Removal of the paper counterpart to the photocard driving licence reduces the amount of paper and the burden on drivers.

We will be losing experienced staff when local offices close, this increases the risk that Swansea lack or fail to retain the range of capability needed.

DVLA also supports the police and intelligence authorities in dealing with vehicle related crime. The Transformation Director is responsible for the agency Change Portfolio Office who co-ordinate planning, resource prioritisation and progress reporting across all the change initiatives underway. In addition, there will no longer be a 1, 2, or 3 year extension period for retaining a personalised registration; this has now been extended to 10 years.

Payment for VED by Direct Debit has been introduced in the year which has given customers the choice to spread the cost over 12 months. Highlights for the year 4. Procurement of food and catering services – procurement of our food and catering services is done through our PFI contract.

Business plan 2013 to 2014

The service allows fleet customers to access the vehicle records held against their respective fleet code through GOV. DVLA registers are used to deliver other departmental and government initiatives such as traffic management and reducing carbon emissions. Over the next few years, as set out in our Strategic Plan, we will continue to improve and expand our services to deliver the best services in government.


Explanations for the performance against each commitment can be found in the table below. This rolling average reduced the likelihood of big variations year-on-year. Each includes a number of key initiatives and infrastructure work to ensure business operations continuity. Please see Appendix C for further details on water.

The lack of senior women leaders at DVLA is a long-term historical legacy and is clearly a major priority for us to address. Although above the target of 4, this is due to the agency taking on additional work with the introduction of direct debit payments for vehicle excise duty and in preparation for the planned abolition of the driving licence counterpart.

Who we are and what we do 3. The Directors did not receive any non-cash benefits during the current or prior year.

dvla business plan 2012-13

DVLA has a central corporate communications team that manages a core set of channels to provide staff with a regular communications aligned with the agency strategy. UK uses cookies to dvlx the site simpler.