JetBlue ended up using its backup site several times. End-user development allows end users, with little or no formal assistance from technical specialists, to create simple information systems, reducing the time and steps required to produce a finished application. Key factors included cost-effectiveness, ease of adoption, and feature-effectiveness. Steps 3 and 4 are repeated until the user is satisfied. Many firms underestimate costs for identifying and evaluating vendors of informa- tion technology services, for transitioning to a new vendor, for improving internal software development methods to match those of outsourcing vendors, and for monitoring vendors. Scrum projects make progress in a series of sprints, which are timeboxed iterations no more than a month long.

From a customer perspective, only one of two things can happen: Information systems projects and the entire implementation process should be managed as planned organizational change using an organizational impact analysis. A new information system is built as a solution to a problem or set of problems the organization perceives it is facing. Volunteers use the sys- tem to make reservations so that the warehouse can prepare the orders in advance, saving time and inventory management costs. A Dovetail consultant created a working QuickBase prototype with some basic functions for the Girl Scouts within a few hours. Systems design shows how the chosen solution should be realized. Any company that outsources its applications must thoroughly understand the project, including its requirements, method of implementation, source of expected benefits, cost components, and metrics for measuring performance.

The QuickBase solution eliminates paperwork and calculation errors by providing a clear central source of data for the entire council and easy online entry of cookie orders over the Web. It adopted the Scrum methodology for software development. The prototype is a working version of an information system or part of the system, but it is intended as only a preliminary model. The prototype is refined and enhanced until users are satisfied that it includes all of their requirements and can be used as a template to create the final system.

Which solution is best in a financial sense? Information systems tests are evaluated by users and reviewed by management.


JetBlue and WestJet: A Tale of Two IS Projects by Amira AL Jaoui on Prezi

End users prefer systems that are oriented toward solving business problems or facilitating organizational tasks. What data does it use? This encourages freezing of specifications relatively early in the development process. Allowing users to specify their own business needs improves requirements gathering and often leads to a higher level of user involvement and satisfaction with the system.

End-user-developed systems can be created rapidly and informally using fourth-generation software tools. The testing process requires detailed testing of individual computer programs, called unit testing, as well as system testing, which tests the performance of the information system as a whole.

If maximum enrollment has been reached, the course number is flagged as closed. Both companies were founded within the past two decades and have quickly grown into industry powerhouses. These plans allow one airline to sell flights under its own name on aircraft operated by other airlines. JetBlue also sold smaller numbers of seats on the flights that did take off that day.

JetBlue and WestJet: A Tale of Two IS Projects Case Study

A structure chart may document one program, one system a set of programsor part of one program. What are the principal methodologies for modeling and designing systems? Its core product is TeamForge, an integrated suite of Web-based development and collaboration tools for agile software development that centralizes management of users, projects, processes, and assets. The systems lifecycle requires that information systems be developed porjects formal stages.

JetBlue and WestJet: A Tale of Two IS Projects – Case Study Example

The process does not have to be sequential, and key parts of development can occur simultaneously. The Girl Scouts had hale outdated manual paper-based amd for processing cookie orders that was excessively time-consuming and error ridden.

To manage far-flung operations in China, Hong Kong, Moscow, and New York City Honam needs reliable reports that are able to accurately measure management performance and provide useful, accurate information for increasing sales and reducing costs. Chapter 4 points out that the software for most systems today is not developed in-house but is purchased from external sources. If possible, use Google Sites to xnd links to Web pages, team communication announcements, and work assignments; to brainstorm; and to work collaboratively on project documents.


Selection of the software or software service is often based on a Request for Proposal RFPwhich is a detailed answegs of questions submitted to external vendors to see how well they meet the requirements for the proposed system. Project management defines all the work required to complete a project successfully, and should ensure that the scope of a project does not expand beyond what ;rojects originally intended. In addition, JetBlue tald to add some booking functions. The business must also deal with the organizational changes that the new solution will bring about—new information, new business processes, and perhaps new reporting relationships and decision-making power.

The direction of the arrows on the lines indicates the sequence of tasks and shows which activities must be completed before the commencement of another activity. Building Information Systems and Managing Projects criteria that decision makers use to evaluate the systems. Obviously, you begin first by focusing on systems of high benefit and low risk.

jetblue and westjet a tale of two is projects case study answers

When WestJet went live with the new system in Octobercustomers struggled to place reservations, and the WestJet Web site crashed repeatedly. These differences create a user-designer communications gap.

jetblue and westjet a tale of two is projects case study answers

One was to streamline existing processes, continuing to rely on manual procedures.